DATA PROTECTION NOTICE FOR CUSTOMERS

 

This Data Protection Notice (“Notice”) sets out the basis on which Ramroy Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose, or otherwise process the personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). 

 

PERSONAL DATA  

 

• Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and email address.  

                                                      

COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA

 

• We generally do not collect your personal data unless (a) it is provided to us voluntarily by you. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorized by law).

• We may collect and use your personal data for any or all of the following purposes: responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; managing your relationship with us; and any other purposes for which you have provided the information.

 

We may disclose your personal data:

 

• Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.

• The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 

WITHDRAWING YOUR CONSENT 

 

• The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, and using your personal data by submitting your request in writing.

• Upon receipt of your written request to withdraw your consent, we shall seek to process your request within three (3) business days of receiving it. 

• Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

 

• If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 

• We will respond to your request as soon as reasonably possible. In general, our response will be within three (3) business days. 

 

PROTECTION OF PERSONAL DATA

 

• To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, up-to-date antivirus protection, regular patching of operating system and other software, and security review and testing performed regularly. 

• We strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

RETENTION OF PERSONAL DATA 

 

• We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

• We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.